Delivery Fit Guide
Measuring for Successful Delivery
Make sure your new furniture fits through the door and into the room. Check these key measurements and tips before you order.
Before you order
Avoid these common delivery issues
Most failed deliveries come down to the same few problems. A few minutes with a tape measure helps avoid all of them.
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Issue #1Narrow doorways
The item is wider or taller than the front door or room entrance.
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Issue #2Tight corners
Hallways and landings are too narrow to turn the item.
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Issue #3Stairs
Low ceilings, banisters or turns on the stairs block the way.
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Issue #4Small lifts
The item is too long, wide or tall for the lift.
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Issue #5Outside access
Gates, fences, steps or parking make it hard to reach the door.
Sofas, chairs & ottomans
How we measure upholstery
Furniture dimensions are taken from the highest, deepest and widest points of the item, including any overhangs, angles, curves and arms.
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Height / Depth
Height is measured from the floor to the highest point. Depth runs from the front of the seat to the back of the frame.
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Width
Width is measured from the outside of one arm to the outside of the other, at the widest point.
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Diagonal
The diagonal depth is measured from the top of the back to the front edge of the seat. This is usually the measurement that decides whether a sofa will fit through a door when tilted.
Cabinets, dressers & tables
How we measure casegoods
Furniture dimensions are taken from the highest, deepest and widest points of the item, including any overhangs, angles, curves and handles.
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Depth / Width
Width is measured from side to side at the widest point. Depth runs from the front (including handles or overhanging tops) to the back.
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Height / Diagonal
Height is measured from the floor to the top. For tall pieces, check the diagonal too – you’ll need it to stand the item upright in a room with a standard ceiling.
On delivery day
How we deliver
We aim to deliver every item to your chosen room with care. These are the points along the way where measurements matter most.
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Doors / Entries
Items are carried through upright, on their side or at an angle, depending on the door size.
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Narrow passages
Larger pieces need room to pivot through tight spaces and turns.
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Lifts
Long items may need to stand on end, so the lift’s height and diagonal matter.
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Stairs
Items are tilted to clear the ceiling and the turns on the stairs.
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Hallways
Corners into rooms are often the tightest point on the route.
Your home
How to measure your space
Comparing your item’s dimensions with the spaces along the delivery route is the best way to make sure our team can get it into place. These are the key measurements to take.
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Doors / Entries
Measure the height, and the width between the door frame and any door stop, with the door fully open.
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Hallways
Measure the width and the ceiling height, and note any corners or doorways off the hall.
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Pathways
Check paths, gates and passageways outside, along with any steps up to the door.
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Lifts
Measure the door opening, interior width, depth and height, and the diagonal from floor to ceiling.
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Stairs
Measure the width and the lowest ceiling point above the stairs, and note any turns, landings or banisters.
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Ceilings
Measure the ceiling height in the room, and watch for beams, sloping ceilings and low light fittings.
Large items
What is the 224 cm (88") rule?
An item about 224 cm (88") wide has a diagonal of roughly 244 cm (96"). That is about the height of a standard UK ceiling (around 2.4 m).
For anything wider than 224 cm, please check the whole delivery route carefully to make sure the item can pass through and be stood upright in the room.
- 224 cmitem width (88")
- ≈ 244 cmdiagonal (96")
- ≈ 2.4 mstandard ceiling
224 cm (88") ruleHallways – 224 cm (88") ruleChecklist
Tips for a successful delivery
- Check every dimension of your item, including the diagonal.
- Walk the delivery route and measure passages, stairs and turns to make sure the item can get through.
- Check ceiling heights along the route, especially for items more than 224 cm (88") wide.
- Look up for low light fittings, beams and porch or roof overhangs.
- Allow for banisters, handrails and half-walls inside, and fences, gates or railings outside.
- Measure the lift if you live in a flat: door opening, interior size and ceiling height.
- Plan parking for the delivery van close to your door, and arrange any permits for restricted parking.
- Clear the way before we arrive, removing doors from their hinges if extra space is needed.
Product dimensions are listed on every product page. If you’re unsure whether an item will fit, please contact us before you order – we’re happy to help. See our Delivery Information and Returns & Refunds pages for what happens if an item can’t be delivered into your home.
Delivery questions?
Our team can help you check whether an item will fit before you order.
Contact us