Shipping Policy

Processing & delivery times

Working days are Monday to Friday, excluding UK bank holidays. Orders placed before 2 PM (UK time) on a working day start processing that day; orders placed later, or at weekends, start on the next working day.

Where we deliver & delivery charges

• We deliver to customer addresses across the United Kingdom. We don’t ship outside the UK.
• Your delivery charge is shown in your basket and at checkout before you pay.
• Delivery is to your door, the ground floor or the first point of entry. Please check your furniture will fit through doors, hallways and stairs before ordering.

Dispatch & tracking

• We’ll email you when your order is dispatched, with tracking or delivery details where available.
• Large items may be delivered by a two-person team; we or our courier will contact you to confirm your delivery date.
• If you order several items, they may arrive in separate deliveries.

Delays, missed deliveries & damage

• If your delivery is delayed, we’ll let you know as soon as possible with a new estimated date.
• If no one is home, the courier will leave a card or contact you to rearrange.
• Please check your order on arrival. If anything is damaged, missing or incorrect, note it when you sign for the delivery and contact us as soon as possible – within 30 days – with your order number and 5 clear photos. See our Returns & Refunds Policy.